1.Instructions on Breakpoint Resume mode

1) Breakpoint Resume mode will be activated when any cleaning task is incomplete or the equipment is at low battery level without additional setting.

2) Breakpoint Resume mode will not be activated if Non-Disturbance mode is enabled; disable Non-Disturbance Mode and try again.

3) When Breakpoint Resume mode is being performed, do not execute any other operation instruction in App or manually, which will cause failure of Breakpoint Resume mode.

4) Isolation by room door or being trapping by high door sill will influence Breakpoint Resume mode.

2.Failure of recharging during cleaning

1) Check whether the equipment set off at charging dock for cleaning.

2) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3) Check whether mopping board is mounted properly and in place.

4) Check whether mop is attached properly, curl-up of mop may cause failure of recharging.

5) Check whether traveling casters at both sides are jammed by any foreign object, and remove it if any and then try again.

6) Restart the equipment and try again.

3.Failure to proceed with cleaning 

1) Check whether any room door is closed, open any closed door and then try again.

2) Check whether cleaning map in App is normal, and reset it if necessary and then try again.

3) Check whether the uncleaned area is accessible.

4. Set a virtual wall to isolate the robot and then try again.

4.Failure to execute Breakpoint Resume mode

1) Check whether cleaning task is finished, and connect App to review it.

2) Check whether the equipment is trapped by door sill or other area, and isolate it with virtual wall and then try again.

3) Check whether Non-Disturbance mode is enabled in App; to avoid interference with user at night, Non-Disturbance mode will be activated automatically during 22:00~7:00.

4) Disable Non-Disturbance mode and then try again. 

1.Instructions on Breakpoint Resume mode

1) Breakpoint Resume mode will be activated when any cleaning task is incomplete or the equipment is at low battery level without additional setting.

2) Breakpoint Resume mode will not be activated if Non-Disturbance mode is enabled; disable Non-Disturbance Mode and try again.

3) When Breakpoint Resume mode is being performed, do not execute any other operation instruction in App or manually, which will cause failure of Breakpoint Resume mode.

4) Isolation by room door or being trapping by high door sill will influence Breakpoint Resume mode.

2.Failure of recharging during cleaning

1) Check whether the equipment set off at charging dock for cleaning.

2) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3) Check whether mopping board is mounted properly and in place.

4) Check whether mop is attached properly, curl-up of mop may cause failure of recharging.

5) Check whether traveling casters at both sides are jammed by any foreign object, and remove it if any and then try again.

6) Restart the equipment and try again.

3.Failure to proceed with cleaning 

1) Check whether any room door is closed, open any closed door and then try again.

2) Check whether cleaning map in App is normal, and reset it if necessary and then try again.

3) Check whether the uncleaned area is accessible.

4. Set a virtual wall to isolate the robot and then try again.

4.Failure to execute Breakpoint Resume mode

1) Check whether cleaning task is finished, and connect App to review it.

2) Check whether the equipment is trapped by door sill or other area, and isolate it with virtual wall and then try again.

3) Check whether Non-Disturbance mode is enabled in App; to avoid interference with user at night, Non-Disturbance mode will be activated automatically during 22:00~7:00.

4) Disable Non-Disturbance mode and then try again. 

1.Instructions on Breakpoint Resume mode

1) Breakpoint Resume mode will be activated when any cleaning task is incomplete or the equipment is at low battery level without additional setting.

2) Breakpoint Resume mode will not be activated if Non-Disturbance mode is enabled; disable Non-Disturbance Mode and try again.

3) When Breakpoint Resume mode is being performed, do not execute any other operation instruction in App or manually, which will cause failure of Breakpoint Resume mode.

4) Isolation by room door or being trapping by high door sill will influence Breakpoint Resume mode.

2.Failure of recharging during cleaning

1) Check whether the equipment set off at charging dock for cleaning.

2) Check whether charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).

3) Check whether mopping board is mounted properly and in place.

4) Check whether mop is attached properly, curl-up of mop may cause failure of recharging.

5) Check whether traveling casters at both sides are jammed by any foreign object, and remove it if any and then try again.

6) Restart the equipment and try again.

3.Failure to proceed with cleaning 

1) Check whether any room door is closed, open any closed door and then try again.

2) Check whether cleaning map in App is normal, and reset it if necessary and then try again.

3) Check whether the uncleaned area is accessible.

4. Set a virtual wall to isolate the robot and then try again.

4.Failure to execute Breakpoint Resume mode

1) Check whether cleaning task is finished, and connect App to review it.

2) Check whether the equipment is trapped by door sill or other area, and isolate it with virtual wall and then try again.

3) Check whether Non-Disturbance mode is enabled in App; to avoid interference with user at night, Non-Disturbance mode will be activated automatically during 22:00~7:00.

4) Disable Non-Disturbance mode and then try again. 

1.Overlapped mapping in App

1) Check whether the equipment is moved during operation. Remember not to move the equipment during operation.

2) Check whether the equipment fails to get out of trap by door sill and thereby cause overlapped mapping. Virtual wall may be used for isolation.

3) Remove any foreign object on the equipment during operation to avoid blockage to radar and interfere operation of the equipment, and then try again.

4) Restart the equipment and try global cleaning mode.

2.Improper or misaligned mapping in App

1) Frequent de-trapping may influence mapping; remove any obstacle influencing equipment operation.

2) Moving the equipment during operation may cause misalignment or deformation in map.

3) Check whether local network is available and re-sign in to App and then try again.

3.Cleaning omission error indicated in App map

1) Check whether the equipment fails to reach area to clean due to any obstacle or isolation.

2) Check whether the equipment fails to clean completely due to change in arrangement of articles or environment.

3) Check whether the equipment fails to clean completely due to change in the virtual wall setting.

4) Check whether the equipment fails to enter room and finished cleaning due to closure of room/change of access to room.

5) Avoid direct sun during operation, which may influence scanning and mapping by radar, and change cleaning time and then try again.

4.Disorder in cleaning map

1) Check whether radar scanning is blocked by any foreign object, and remove it if any and then try again.

2) Check whether local network is available, and whether any network delay cause disorder in mapping, and re-log in to App and then try again.

3) Check whether history map is misaligned or overlapped, and reset it in App and then try again.

5.Disorder in cleaning route

1) Network the equipment and review cleaning route in App.

2) Check whether the map is misaligned and reset it in App and then try again.

3) Check whether the equipment is trapped by door sill or carpet, and isolate it with virtual wall and then try again.

4) Check whether radar scanning is blocked by curtain or any other object, and remove it if any and then try again.  

1.Failure of scheduled cleaning

1) Check whether the scheduled cleaning is set proper in App and then try again.

2) Check whether non-disturbance mode is enabled in App, and disable it and then try again.

3) Check App background and re-log in, and restart the equipment and try again.

2.Failure of scheduled cleaning in App

1) Check whether wireless or 4G network is available, and then try again.

2) Re-log in to App and then try again.

3.Failure of recharging for scheduled cleaning

1) Check whether the equipment set off from charging dock, and start scheduled cleaning from the dock.

2) Check whether the equipment is trapped by door sill or other area, and isolate it with virtual wall and then try again.

3) Check whether App map is misaligned, and reset map in App and then try again.

4) Check whether mop is curled up or jammed by any foreign matter, and attach it properly or remove any foreign matter and then try again.

5) Restart the equipment and then try again.